AUSTRALIA
Standard Delivery : 3 to 4 business days
$8.00 AUD Flat Rate
FREE Shipping Australia wide on purchases over $30 AUD
NEW ZEALAND
Standard Delivery : 3 to 10 business days
$15.00 AUD Flat Rate (Max weight 800gm)
FREE Shipping NZ wide on purchases over $60 AUD
INTERNATIONAL SHIPPING
Standard Delivery: 7-14 business days
$25.00 AUD Flat Rate (Max weight 800gm)
FREE Shipping Worldwide on purchases over $120.00 AUD
Delivery times will vary depending on your destination and are handled by Australia Post. Orders will have a tracking number which can be traced viahttp://auspost.com.au/track. We keep tracking numbers and are able to follow up your order if you contact us. Orders are posted Monday – Friday and generally within 24 hours of purchase.
International Customs Charges
Some orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be, as it is based on your own country’s regulations and compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and we will never pay these customs charges on your behalf.
If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result. We cannot mark international orders as a “gift” in order to bypass or reduce any customs fees.
Important Information
Please ensure your delivery address is correct. Once your products are on their way, we are unable to redirect your order.
We work closely with our shipping partner (Australia Post) to minimize delivery delays.
The delivery times provided are estimates only. We will not be held liable for late deliveries or loss or damage relating to late deliveries.
Please ensure you enter the correct delivery address. We shall not be responsible for incorrectly entered delivery addresses.
Change of Address
If an incorrect address is not noticed until after your order is finalized, please contact a customer care representative sales@kingbrownpomade.com immediately and we will attempt to update any incorrect order details. However, due to the fast turnaround of our warehouse, some orders cannot be adjusted.
Acceptance of the Goods
You are responsible for inspecting the goods for fault, damage, or defect, and for notifying us within 48 hours upon receiving the goods should there be a fault, damage, or defect.
Customer Care (Shipping)
For further information regarding delivery to your area please visit the Australia Post site at http://auspost.com.au or contact KING BROWN customer support at sales@kingbrownpomade.com
Buy Now, Pay Later
We currently accept Buy Now, Pay Later payments from the following service providers: Afterpay (click here for terms of service)
