KING BROWN aims to deliver premium quality products and service to all of our online customers. If a product does not meet your expectations, we will assess a return request sent to the company via email within 30 days from purchase.

For a change of mind return to be processed, the product must be unopened and unused.

Please send an email to sales@kingbrownpomade.com with the following information:

Name
Address
Product
Phone Number
Email
Order Number
Why Return Requested

Our passionate and friendly staff will contact you to discuss the request and issue an exchange or return authorization number if appropriate.

If a product is to be exchanged, the exchanged product will be issued and re-sent to you via Standard Mail – 4-10 Day delivery excluding warehouse processing and packaging time (approximately 24 hours). A refund will be processed within a 14 day timeline. We will not exchange or accept a return after 30 days of purchase. Returns will not be permitted on discounted or sale items or other promotional giveaways. Returns are to be sent to Unit 10/4 Leda Dve, Burleigh Heads 4220 Queensland, Australia. Cost of Shipping is not included in the return and must be paid by the customer.

HOW TO RETURN AN ITEM

A customer care representative will be in contact with you within two business days after the initial inquiry with an exchange or return authorization number (if applicable) and return instructions.

DEFECTIVE GOODS

Goods are deemed defective only if they are received damaged, or where a manufacturing defect can be demonstrated and proven by the customer.

We, in our sole discretion, will determine whether a product is defective within a reasonable timeframe from receipt of customer’s email detailing the defect and providing evidence thereof.

For goods allegedly defective as defined above, please email sales@kingbrownpomade.com with a subject line – DEFECTIVE.

RECEIVING A REFUND

Your refund will be credited to the original method of payment and will include shipping costs for any goods deemed defective.

IMPORTANT INFORMATION

It is our goal to display as accurately as possible the attributes of our products on the King Brown Online store. Our products are quality controlled and checked for manufacturing defects before they are shipped to customers. Should you receive a damaged product please contact us within 24 hours of receipt. Please send all return products in the same shipment to ensure your return is processed as quickly as possible. Returned products should be sent in their original packaging to ensure they are adequately protected in transit.

CUSTOMER CARE (RETURNS, REFUNDS, AND EXCHANGES)

All customer inquiries regarding returns, refunds and exchanges should be sent via  email to sales@kingbrownpomade.com